eitene - Multi-Tenant Restaurant SaaS

A multi-tenant SaaS platform that lets restaurants operate their own digital ordering independently, with zero commissions to aggregators. QR-based ordering and WhatsApp integration cut order processing time in half.

SaaS Platform · Restaurant Technology · Doha, Qatar · 2024 · Client: eitene

The Challenge

Restaurants were paying ongoing commissions to third-party ordering platforms while still processing orders manually at the counter, creating delays and errors at peak service, and surrendering both margin and customer relationships to aggregators.

Objectives

The Solution

We built l2ene as a multi-tenant SaaS: one platform, many isolated restaurant workspaces. Customers scan a QR code to order; the order flows straight into the restaurant’s dashboard and WhatsApp: no aggregator in the middle, no commission on the transaction.

What We Built

Outcomes

Technology

React · Multi-tenant SaaS architecture · QR ordering · WhatsApp integration · Automation

What We Learned

The economics mattered more than the technology. Aggregator platforms charge restaurants a commission on every order, forever. Owning the ordering system flips that: the software pays for itself and the margin stays with the restaurant. Multi-tenancy is what makes that ownership affordable: one platform, maintained once, serving many independent operators.

Related Work

All work · SaaS development